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Search for the total number in your party and log in (or Sign up) as yourself. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Vote. Yes! All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. We have unique discounts available for students and anyone under 30. combination of at least two of the following components selected before All orders are subject to acceptance by us acting on behalf of the provider. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. If you do not, for any reason, any refundable amounts will be forfeited to the airline. However, sometimes the deal may not be available for all dates or to/from all airports. This is very common, just make sure you have the card holder's permission! In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Most airline tickets do allow changes for a fee, plus any difference in fare. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. If you have a layover, you should check if there are transit requirements for that country as well. Such terms and conditions may be disclosed by use of hypertext links. We will ask you for details about your experience to forward to our technical support team. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. The name on the credit card can be different than the name of the traveler. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Refund Policy. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). Youll be able to use it on StudentUniverse, for flights operated by that airline. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Depends on the airline policy. A credit or debit card must be used to confirm any booking. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Basic Economy . Our agents cannot enter these codes once an order has been placed online. Please refer to your airlines policy for more details on when your credit has to be used by. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Please contact us to see if your booking qualifies. However, ***** policy allows rescheduling of your flights until September 2023. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. comments . You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Please ensure you read the credit details and then give us a call when youre ready to book. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Anyone can book with us, just not everyone will be able to get access to special discount student fares. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Airlines have been updating their policies regularly as the situation is changing. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. A change to your student status will not impact your travel credit. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. We accept most major debit and credit cards. The credit will be for the remaining amount of your ticket. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Many airlines are updating their policies regarding travel credit use deadlines. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. This page sets out the Terms and Conditions under which you . Business Details We know, its very confusing! Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. That page has the latest coupons, promo codes and deals etc. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.